Our Promise

At Autaaro, customer satisfaction is our priority. We stand behind the quality of our car accessories and want you to be completely happy with your purchase.

Return Eligibility

Eligible Returns

You may return items within 15 days of delivery if:

  • The item is in original condition
  • Original packaging is intact
  • All accessories and tags are included
  • You have proof of purchase

Non-Returnable Items

For hygiene reasons, certain items cannot be returned once opened or used:

  • Seat covers that have been installed
  • Neck pillows without protective packaging
  • Products with signs of use or installation

Exchange Process

  1. Contact Us: Email sales@autaaro.com or call +92 313 5366085 to request an exchange
  2. Provide Details: Include your order number and reason for exchange
  3. Return Instructions: We’ll provide instructions for returning the item
  4. Ship Return: Return the product using a trackable shipping method
  5. Receive Exchange: Once we receive and inspect your return, we’ll ship your exchange item

Refund Process

  1. Contact Us: Email sales@autaaro.com or call +92 313 5366085 to request a refund
  2. Provide Details: Include your order number and reason for refund
  3. Return Instructions: We’ll provide instructions for returning the item
  4. Ship Return: Return the product using a trackable shipping method
  5. Refund Processing: Refunds will be processed within 7-14 business days after inspection

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Report the issue within 48 hours of delivery
  2. Include photos of the damage when contacting us
  3. We’ll arrange for a replacement or refund at no additional cost

Refund Methods

For Cash on Delivery (COD) purchases, refunds will be processed via bank transfer. You’ll need to provide your bank details for the refund.

Shipping Costs

  • For exchanges due to defects or errors on our part, we cover all shipping costs
  • For returns or exchanges due to change of mind, the customer is responsible for return shipping costs
  • Original shipping costs are non-refundable unless the return is due to our error

Contact Us

If you have any questions about our refund and exchange policy:

Email: sales@autaaro.com

Phone: +92 313 5366085

Last Updated: March 12, 2025